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FAQ ​

This guide describes setting up your store's frequently asked questions or FAQ section.

Use the section to provide your store's visitors with answers to FAQ. With an FAQ section, you spend less time responding to common visitor questions. A good FAQ section might help to create new sales. Refer to Shopify blog: Turning questions into sales.

An FAQ section on a store's homepage in Theme editor.

The previous image shows a FAQ section in Theme editor, with the following section settings:

  • On the left, the FAQ section settings menu is displayed.
  • In the menu, four (of eight) question blocks are enabled.
  • The option is enabled to display the FAQ list within Two columns on desktop.
  • On the right, the FAQ section is displayed on the store's homepage.

For general guidance with modifying sections, refer to Sections overview, and Shopify help: Sections and blocks.

Set up a FAQ section ​

To set up a FAQ section:

  1. Go to Customize theme.

    At the top of the page, use the dropdown to select a template that contains an FAQ section.

    Note

    The FAQ section can be added into any page, except Checkout and Giftcard pages. To add a FAQ section into the current page, select Add section > FAQ. Refer to Shopify help: Add a section.

  2. From the side menu, select FAQ.

    The FAQ section select in the Theme editor side menu.

  3. Select a section setting described in the following table.

Section setting nameDescription
Display on cardSelect the checkbox Display on card to show/ hide a card behind every block inside the section. Refer to Shopify help: Cards.
Heading text styleSelect the radio buttons Heading text style to set the style for the section's title (heading) text to Heading or Body.
Two columns on desktopSelect the checkbox Two columns on desktop to turn on/off displaying the FAQ list in two columns (side-by-side). With this setting off, FAQs are listed in a single column. This setting applies to desktop display devices.
TitleIn the Title box, enter text to display as a title inside the section.
TextIn the Text box, enter text to display as body text inside the section. Format the text or add a link using the text editor pane.
Text > Insert dynamic sourceTo display (body) text from a dynamic source, select the Insert dynamic source icon beside the Text box, and then choose a metafield to add. Refer to Shopify help: Metafields.
Color > Color schemeUse the Color scheme dropdown to set the color scheme for the section to Primary, Secondary, Tertiary, or Quaternary. Refer to Colors.
Use gradient for backgroundSelect the checkbox Use gradient for background to turn on/ off using a gradient as the section's background.
Theme settingsSelect Theme settings to access additional settings for the section. Refer to Section theme settings menu.
Custom CSSSelect Custom CSS. In the box, enter custom CSS styles to apply only to the current section. Refer to Shopify help: Add custom CSS. To apply custom styles to your entire online store, refer to Theme settings > Custom CSS.
Remove sectionSelect Remove section to delete the section from the current page.

Configure a block within a FAQ section ​

A default FAQ section contains eight questions (blocks). To configure a block inside the section:

  1. Go to Customize theme.

    At the top of the page, use the dropdown to select a template that contains a FAQ section.

  2. From the side menu, expand the FAQ section menu.

  3. To configure an existing block, select the block from the side menu.

    To add a new block, select Add block, choose a block to add, and then select the block you added.

    The add Question block menu in Theme editor.

    Note

    Inside a FAQ section, you can add, remove, show/ hide, or move blocks. Refer to Configure blocks inside a section, and Shopify help: Sections and blocks.

  4. Apply a block setting described in the Table: FAQ blocks.

Table: FAQ blocks ​

The following table describes the blocks inside the FAQ section, and their corresponding settings.

The blocks indicated with an asterisk * are contained in a default FAQ section. To configure a block, refer to Configure a block within a FAQ section.

Block nameBlock descriptionBlock setting(s)
Question *Displays a question (and answer) inside the section
  • Use the Icon dropdown to choose a graphical icon to display next to the question inside the block. There are 47 icons, including: Box, Check mark, Like, Map pin, and Star. For no icon, select None (default).

  • In the Question box, enter text to display as a question within the block.

  • In the Answer box, enter text to display as an answer within the block. Format the text or add a link using the text editor pane.

  • To display (answer) text from a dynamic source, select the Insert dynamic source icon beside the Answer box, and then choose a metafield to add. Refer to Shopify help: Metafields.

  • Select Remove block to delete the block from the current section.
Background patternDisplays a stylistic pattern as a background inside the section.Refer to Background pattern.
Background shapeDisplays a stylistic shape as a background inside the section.Refer to Background shape.
StickerOverlays the section with a stylized sticker.Refer to Stickers.
Shape dividerDisplays a stylized separator between the current section and the next/ previous section.Refer to Shape divider.