FAQ

This guide describes how to set up the FAQ section.

Use the section to provide your store's visitors with answers to Frequently Asked Questions. With an FAQ section, you spend less time responding to common visitor questions. A good FAQ section might help to create new sales. Refer to Shopify blog: Turning questions into sales.

The previous image shows an example store's home page. In the upper left, part of the Theme editor's FAQ section menu is displayed. The menu's Two columns on desktop option is enabled. This option turns on or off displaying the FAQ list in a two column layout in the section. For example, in the previous image, a two column layout is applied to the FAQ section on the store's home page.

For general guidance with modifying sections, refer to Sections overview and Shopify help: Sections and blocks.

Configure the FAQ section

To configure your FAQ section:

1. In the Theme editor, at the top of the page, use the dropdown to select a page that contains a FAQ section.

   Note

   The section can be added to any page, except Gift card and Customer pages. To add the section to the current page, select Add section > FAQ. Refer to Shopify help: Add a section.

2. From the side menu, select FAQ.

3. Select a setting described in the following table.

Setting name	Description
Display on card	Use the Display on card option to show or hide a card behind every block in the section. Refer to Shopify help: Cards.
Heading text style	Use the Heading text style options to select Heading or Body. Use this option to set the style for the section's heading text.
Two columns on desktop	Use the Two columns on desktop option to turn on or off displaying the FAQ list in two columns (side-by-side). With this setting off, FAQs are listed in a single column. This setting applies to desktop display devices.
Header > Title	In the Title field, enter text to display as a heading in the section.
Header > Subheading	In the Subheading field, enter text to display as a subheading in the section. To use this option, add text into the Title field.
Color > Color scheme	Use the Color scheme picker to select a color scheme for the section. Refer to Colors.
Color > Use gradient for background	Use the Use gradient for background option to turn on or off using a gradient as the section's background.
Theme settings	If available, select Theme settings to access additional settings for the section. Refer to Section theme settings menu.
Custom CSS	Select Custom CSS. In the CSS field, enter custom CSS styles to apply only to the current section. Refer to Shopify help: Add custom CSS. To apply custom styles to your entire online store, refer to Theme settings > Custom CSS.
Remove section	Select Remove section to delete the section from the current page.

Note

To connect a metafield to a setting that supports metafields, select the Connect dynamic source icon displayed beside the setting in the Theme editor.

To learn how to connect a metafield to a supported setting, refer to Shopify help: Connecting metafields to your theme by using the Theme editor.

Configure a block within a FAQ section

To configure a block for your FAQ section:

1. In the Theme editor, at the top of the page, use the dropdown to select a page that contains a FAQ section.

2. From the side menu, expand the FAQ section menu.

3. To configure an existing block, select the block from the side menu.

   To add a new block, select Add block, choose a block to add, and then select the block you added.

   Note

   Inside the section, you can add, remove, show, hide, and move blocks. Refer to Configure blocks inside a section and Shopify help: Sections and blocks.

4. Apply a block setting described in the following table.

Block name	Block description	Block setting(s)
Question *	Displays a question (and answer) inside the section	Use the Icon options to choose a graphical icon to display next to the question inside the block. There are more than 50 icons, including: Box, Check mark, Like, Map pin, and Star. For no icon, select None (default). In the Question field, enter text to display as a question within the block. In the Answer field, enter text to display as an answer within the block. Format the text or add a link using the inline editor. Select Remove block to delete the block from the current section.
Background pattern	Displays a stylistic pattern as a background inside the section.	Refer to Background pattern.
Background shape	Displays a stylistic shape as a background inside the section.	Refer to Background shape.
Sticker	Overlays the section with a stylized sticker.	Refer to Stickers.
Shape divider	Displays a stylized separator between the current section and the next/previous section.	Refer to Shape divider.